Store Details:
Name: Zyphe
Email: support@zyphe.store
Address: 741 Oakmist cove Ln,La Marque, Tx 77568,United States
Introduction
At Zyphe, we strive to ensure your satisfaction with every purchase. This Refund and Return Policy outlines the procedures for returning products and obtaining refunds.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- Condition: Items must be in new, unused, and unaltered condition with all original tags and packaging intact.
- Timeframe: Returns must be initiated within 30 days of the delivery date. Items returned after 30 days may not be eligible for a refund or exchange.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Personalized or Custom Orders: Items that have been customized or personalized.
- Sale Items: Products marked as final sale or clearance items.
How to Return an Item
To return an item, please follow these steps:
- Contact Us: Email us at Support@zyphe.store to request a return authorization.
- Return Authorization: We will provide you with a return authorization number and instructions on how to return your item.
- Pack and Ship: Carefully pack the item in its original packaging and include the return authorization number. Ship the package to the address provided in the return instructions.
Return Shipping Costs
- Return Shipping: Return shipping is free of charge. You will not be responsible for any return shipping costs, regardless of the reason.
- Shipping Fees: All orders include free shipping, and no shipping fees will be deducted from your refund.
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow up to 5–7 business days for the refund to appear on your account, depending on your financial institution.
Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@zyphe.store. We will arrange for a replacement or refund based on your preference and the availability of the item.
Address Accuracy
Please ensure that your return address is correct. We are not responsible for items returned to the wrong address due to inaccurate information provided.
Contact Us
For any questions or concerns regarding our Refund and Return Policy, please contact us at:
Email: support@zyphe.store
Address: 741 Oakmist cove Ln,La Marque, Tx 77568,United States
Thank you for shopping with Zyphe!